Refund & Cancellation Policy

Last updated: 4 July 2026

This policy outlines the terms under which cancellations and refunds are handled for services purchased from Raw Urth Tech.

1. Nature of Our Services

Our databases and lead lists are custom-compiled or filtered specifically against the requirements shared by each client at the time of order. Because of this made-to-order nature, our refund terms differ from standard retail products.

2. Cancellations

You may request cancellation of an order before work on your custom database has begun, by writing to help@rawurth.in. Once data compilation or filtering has started against your brief, the order cannot be cancelled.

3. Refunds

• If payment has been made but the compiled database has not yet been delivered, and no work has commenced, a full refund will be issued.
• If the delivered database materially does not match the filters/criteria agreed upon in writing (e.g. wrong city, role category, or industry), we will either correct and redeliver the data or issue a partial/full refund at our discretion, depending on the extent of the discrepancy.
• Once a database has been delivered in line with the agreed criteria and accessed/downloaded by the client, it is considered fulfilled and is non-refundable, since the data cannot be "returned."
• Refunds, where applicable, will be processed to the original payment method via Razorpay within 5–7 business days of approval.

4. Disputes

If you believe there has been an error in your order or billing, please contact us within 7 days of payment at help@rawurth.in with your payment reference ID, and we will investigate and respond promptly.

5. Contact Us

Raw Urth Tech
No. 4/1, 7th Cross, BK Nagar, Yeshwantpur, Bangalore 560022
Email: help@rawurth.in
Phone: +91 98449 88992

This policy is provided as a general template and does not constitute legal or financial advice. Please have it reviewed by a qualified professional and adjust the terms to match how you actually plan to run refunds before going live.